SHIPPING & DELIVERY POLICY


90-Minutes Delivery Service Policy – Dubai

1. Service Availability:

Our 90-minute delivery service is available across Dubai. Customers in eligible areas will receive the order in 90-minute time frame delivery.

 

2. Eligible Orders:

To qualify for the 90-minute delivery service, orders must be placed during our designated delivery hours. Orders placed outside of these hours will automatically be scheduled for the next available delivery time slot.

 

3. Delivery Timeframes:

Once your order is confirmed, our team will strive to deliver it within 90 minutes. Please note that delivery times may vary based on factors such as traffic conditions, weather, and order volume.

 

4. Order Tracking:

You will receive a confirmation email upon placing your order, and a separate email with a tracking link once your order is out for delivery. You can track the real-time location of your delivery through the provided link.

 

5. Delivery Confirmation:

A delivery confirmation notification will be sent once your order has been successfully delivered to the specified address. If you are unavailable at the delivery address, our delivery team will attempt to contact you using the provided contact information.

 

6. Signature Requirement:

A signature may be required upon delivery for certain orders or high-value items. If you are not available to sign for your package, the courier may leave a notice with further instructions.

 

7. Delivery Charges:

The 90-minute delivery service may not incur an additional charge, which will be displayed at checkout.

 

8. Service Limitations:

The 90-minute delivery service is subject to availability and may be limited during peak hours or special circumstances. We reserve the right to modify or suspend this service without prior notice.

 

9. Contact Information:

For any questions or concerns regarding your 90-minute delivery, please contact our customer support team at info@flashmobnation.com.

 

10. Returns and Refunds:

In the event that we are unable to fulfill the 90-minute delivery commitment, you may be eligible for a refund of the expedited delivery charge. Please refer to our general returns and refunds policy for more details.

Note: This 90-minute delivery service policy is subject to change without notice. Please review this policy regularly for updates.

 

Delivery Service Policy – Local & International

1. Processing Time:

All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been shipped.

 

2. Shipping Methods:

We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the weight of your order and the destination.

 

3. Shipping Destinations:

We currently ship Worldwide. For international orders, please note that customs duties and taxes may apply and are the responsibility of the customer.

 

4. Shipping Timeframes:

Standard Shipping: 2 to 7 business days

Please note that these timeframes are estimates and may vary based on your location and external factors beyond our control.

 

5. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by entering the tracking number on our website or the courier’s website.

 

6. Shipping Delays:

In the event of shipping delays due to unforeseen circumstances, such as weather, natural disasters, or other external factors, we will do our best to keep you informed and work towards a resolution.

 

7. Missing or Lost Packages:

If your package is missing or lost in transit, please contact our customer support team at [contact email/phone number]. We will investigate the issue and take appropriate steps to resolve it.

 

8. Address Accuracy:

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

9. Delivery Confirmation:

A signature may be required upon delivery for certain orders or high-value items. If you are not available to sign for your package, the courier may leave a notice with further instructions.

 

10. Returns Due to Non-Delivery:

If a package is returned to us due to non-delivery (e.g., incorrect address provided by the customer), the customer will be responsible for the cost of re-shipping.

 

11. Contact Information:

For any questions or concerns regarding your order, please contact our customer support team at info@flashmobnation.com

Note: This shipping and delivery policy is subject to change without notice. Please review this policy regularly for updates.